
Senior Product Manager (Measurement)
StackAdapt
Job description
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. The measurement team creates solutions that prove the business value of the media dollars spent on the StackAdapt platform. Our vision is to create market-leading products that give marketers confidence in their approach on our platform, and highlight areas to optimize and drive further value. We believe that providing objective data on the performance of media dollars creates more committed customers and a stronger concentration of media dollars on our platform. This person will report to a Director of Product who also oversees the Reporting, Measurement, and Planning teams. They will work day-to-day with two other PMs in the Measurement space, as well as a dedicated team of engineers, designers, and QA. StackAdapt is a Remote First company, we are open to candidates located anywhere in the US and Canada for this position. What you'll be doing: Owning and creating the roadmap for various existing Measurement solutions (Foot Traffic Attribution, Account-Based Marketing Measurement, First-Party Data Attribution, etc.) Creating 0->1 Measurement solutions across new verticals and customer journeys. Responsible for delivery of product specs that capture user needs along with clear direction for the engineer, design, and QA team on how the feature should behave and what success looks like. Success for this role is someone who can drive features through to completion, delivering high-quality results while dealing with ambiguity, and creating products that drive more customer engagement with the StackAdapt platform. What you’ll bring to the table: Proven experience delivering complex projects across multiple milestones. Excellent collaborator, able to tailor your approach when working with Product, Design, Engineering, Data Science, and Revenue teams. Keen design sense; you’re able to look at a feature and understand it through a user’s eyes. Clarity of writing denotes clarity of thought; you’re able to capture and distill ideas down into written word in order to build consensus around your vision. AdTech experience preferred but not required. You’ve successfully incorporated LLM usage into your day-to-day to accelerate your work, and understand where these tools can help customers versus where more deterministic methods are appropriate. StackAdapter's Enjoy: Highly competitive salary Retirement/ 401K/ Pension Savings globally Competitive Paid time off packages including birthday's off! Access to a comprehensive mental health care program Health benefits from day one of employment Work from home reimbursements Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto Robust training and onboarding program Coverage and support of personal development initiatives (conferences, courses, books etc) Access to StackAdapt programmatic courses and certifications to support continuous learning An awesome parental leave program A friendly, welcoming, and supportive culture Our social and team events! Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies. StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. About StackAdapt We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: G2 Top Software for 2026 2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work® #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising To learn more about our privacy practices, please see our Privacy Policy. #LI-REMOTE
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