
Lead Sleep Technologist-Sleep Study Center - 9th Floor-New York Eye and Ear Infirmary of Mount Sinai-Part Time, Remote, 22.5 hours per week, Tues, Wed, Thurs, 9am to 5pm (Scoring)
Mount Sinai Health System
Job description
Lead Sleep Technologist-Sleep Study Center - 9th Floor-New York Eye and Ear Infirmary of Mount Sinai-Part Time, Remote, 22.5 hours per week, Tues, Wed, Thurs, 9am to 5pm (Scoring) The Lead Sleep Technologist works under the general supervision of the medical director or designee to provide comprehensive evaluation and treatment of sleep disorders including in center and out of center sleep testing, diagnostic and therapeutic interventions, comprehensive patient care and direct patient education. This individual can perform the duties defined for a sleep technologist, and is competent in all aspects of home sleep testing. Demonstrates organizational, computer, interpersonal and technical skills. Collects, analyzes and integrates patient information to identify and meet the patient-specific needs (physical/mental limitations, current emotional/physiological status regarding the testing procedure, pertinent medical/social history). Determines final testing parameters/procedures in conjunction with the ordering physician or clinical director and laboratory protocols. Reviews the patient’s history and verifies the medical order. Follows sleep center protocols related to the sleep study. Upon patient arrival, verifies identification, collects documents and obtains consent for the study. Explains the procedure and orients the patient for either in center or out of center sleep testing. Selects appropriate equipment and calibrates for testing to determine proper functioning and adjusts, if necessary. Applies electrodes and sensors according to accepted published standards. Performs routine positive airway pressure (PAP) interface fitting and desensitization. Follows procedural protocols [such as Multiple Sleep Latency Test (MSLT), Maintenance of Wakefulness Test (MWT), parasomnia studies, PAP and oxygen titration, etc.] to ensure collection of appropriate data. Performs data acquisition while monitoring study-tracing quality to ensure signals are artifact-free. Identifies, corrects and documents artifact. Documents routine observations, including sleep stages and clinical events, changes in procedure, and other significant events to facilitate scoring and interpretation of polysomnographic results. Implements appropriate interventions (including actions necessary for patient safety and therapeutic intervention such as positive airway pressure, oxygen administration, etc.). Scores sleep/wake stages by applying professionally accepted guidelines. Scores clinical events (such as respiratory events, cardiac events, limb movements, arousals, etc.) utilizing AASM standards. Generates accurate reports by tabulating sleep/wake and clinical event data. Demonstrates the knowledge and skills necessary to recognize and provide age specific care in the treatment, assessment, and education of neonatal, pediatric, adolescent, adult, and geriatric patients. Demonstrates the knowledge and skills necessary to perform portable monitoring equipment preparation and data download. Performs patient education and instruction appropriate for out of center sleep testing. Demonstrate adherence to cleaning and disinfection procedures for portable monitoring devices. Demonstrates adherence to AASM scoring parameters for OCST; identify artifact, inadequate signals and study failures and generate an accurate report. Complies with applicable laws, regulations, guidelines and standards regarding safety and infection control issues. Performs routine equipment care and maintenance and inventory evaluation. Assists with inpatient sleep studies, both clinical and research Assists with inventory and supply/equipment ordering Assists with quality assurance checks, infection control monitoring, and corporate compliance Complete all ad hoc projects and tasks as required or as directed by the supervisor or site director Education Requirements High school graduate or the equivalent. Associate or higher degree program in polysomnographic technology preferred. Experience Requirements 5 years minimum experience as a Polysomnographic Technician or Technologist. Licensing and Certification Requirements (if applicable) Authorized Polysomnographic Technologist licensed in New York State in good standing Certification by a nationally recognized certification board and holds the Registered Sleep Technologist (RST), Registered Polysomnographic Technologist (RPSGT), or Sleep Disorders Specialist (SDS) credential. Current CPR or BLS certification Collective bargaining unit: SEIU 1199-NYEE SEIU 1199 at New York Eye & Ear, BNW - Sleep Study Center - 9th Floor - NYEE, New York Eye and Ear Infirmary Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount S
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