NBCUniversal logo

Staff Engineer, Builder Enablement

NBCUniversal

USAFull-timeSenior

Job description

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description As a Staff Engineer on the Builder Enablement team, your mission is to make the right way the easy way.  You will be a founding member of the Builder Enablement team at the intersection of architecture, engineering, and enablement - identifying common design and implementation needs across Enterprise Engineering and turn them into paved paths, clear, reusable solutions that reduce friction and accelerate time-to-value.  These paved paths can take many forms depending on what works best for builders: well-crafted documentation, reference architectures, code templates, IaC modules, shared libraries, or self-service infrastructure tools. You’ll choose the right medium to meet developers where they are and integrate with how they already work.  You’ll partner closely with architects and service owners, translating patterns and practices into concrete implementations that teams can readily adopt. Your focus is on usability and adoption, not just creating guidance, but making it the default.  Where it adds value, you’ll also leverage modern AI tools, such as agent-based workflows or prompt-driven interfaces, to further reduce friction and help developers design, build, and operate systems more effectively.  The result: teams move faster, with less guesswork, on top of a platform that is consistent, scalable, and easy to use.  Responsibilities  Identify common design and implementation needs across application engineering teams, and translate them into clear, reusable paved paths that reduce friction and accelerate delivery Create and maintain high-quality documentation, reference architectures, and implementation guides that help engineers quickly understand how to build on enterprise platforms and services Develop reusable artifacts such as Terraform or similar modules, code templates, and example implementations that encode best practices and provide strong starting points for new systems Partner with enterprise platform and foundation teams to understand existing capabilities and constraints, and incorporate them into cohesive, developer-friendly patterns Collaborate with architects to translate architectural principles and system understanding into practical guidance and working implementations Contribute to and evolve AI-assisted developer workflows, such as agent-based tools, prompt patterns, or skill definitions, that help engineers design, scaffold, and operate systems more effectively Evaluate and choose the right medium for enablement—whether documentation, code, templates, or AI-assisted interfaces—based on what will be most effective and adoptable for builders Gather feedback from application teams and iterate on paved paths based on real-world usage, improving usability, clarity, and adoption over time Help identify gaps in platform capabilities or developer experience, and work with foundation teams to influence improvements or new services where needed Advocate for a developer-centric approach to platform adoption, ensuring that enterprise capabilities are accessible, understandable, and easy to use in practice Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience 6+ years of relevant experience  Strong hands-on experience building and operating production software systems, with a solid understanding of the tools, workflows, and challenges faced by application engineers Experience working with cloud platforms (e.g., AWS, Azure, GCP) and modern infrastructure practices, including infrastructure-as-code (CFT, Terraform, Pulumi, or similar)  Demonstrated ability to create clear, practical technical guidance—such as documentation, examples, or templates—that other engineers successfully adopt Experience translating complex systems or platform capabilities into usable patterns and abstractions for other developers Familiarity with developer workflows and tooling (CI/CD, local development, deployment patterns) and how to improve them Ability to collaborate effectively across teams, particularly with platform, infrastructure, and application engineers Strong communication skills, with the ability to meet developers where they are and present solutions in a way that is approachable and actionable A pragmatic mindset, with a focus on usability, adoption, and real-world effectiveness over theoretical elegance Desired Characteristics:  Experience in platform engineering, developer experience (DX), or internal tooling roles

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