
Project Manager, Data Centers - Remote (U.S.)
AECOM
Job description
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description We are seeking a PMP certified Project Manager with a strong understanding of the finance acumen to monitor and control the design execution of internal project teams and subconsultant project teams. The ideal candidate will be responsible for managing up to $5M net service revenue annually. The ideal candidate will have a strong background in delivering projects for federal clients as well as developing work plans to stay on plan. This position offers the flexibility of a remote work schedule and can be based from a variety of locations in the US where AECOM has an office. Although the position is primarily remote periodic travel may be required for client meetings, key project milestones, onsite collaboration sessions, or other business‑critical activities. Travel is expected to be occasional and scheduled in advance AECOM is a leader in the global data center consulting industry with robust teams in the Americas, Europe, Africa, Asia, and Australia. In this role, you will have the opportunity to work with our teams around the world on high-profile, fast-paced data center projects for global clients. This is a hands-on, client-facing role with an opportunity for upward career mobility. Key Responsibilities: Manages portfolio across multiple concurrent data center design projects. Responsible for delivering revenues assigned. Consistently delivers profit margins planned. Monitor program performance including schedule, budget, staffing, and risk. Utilize earned value management to assess work progress against the baseline. Identify and resolve program-level constraints impacting delivery. Ensure consistency of execution across multiple projects and clients. Support Design Managers and Strategy Site Managers in maintaining successful delivery. Participate in client meetings, presentations, and program reviews. Lead change management process for internal and external changes. Assist in managing client expectations and overall client experience. Exchanges information on sensitive matters and works to build consensus across teams and departments. Completes assigned work independently. Travel as needed for project-related activities such as client meetings and site visits. Apply for and obtain AECOM Project Manager certification within 1 year of start date. Qualifications Minimum Qualifications: BA/BS + 6 YORE or demonstrated equivalency of experience and/or education Master’s in Business Administration Minimum 5+ years managing complex programs or major projects Experience supporting or leading proposal efforts Strong understanding of A/E project delivery process Excellent communication and leadership skills Strong business and financial acumen Ability to manage multiple concurrent priorities U.S. citizenship is required due to the potential future need for a government security clearance. Preferred Qualifications: Direct experience supporting financial reporting 8+ years of experience in the A/E/C industry Experience working with federal clients Experience managing multiple stakeholders PMP certification preferred Additional Information Relocation is not available for this role Sponsorship is not available for this role At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your tec
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