Defense Unicorns logo

Platform Engineer

Defense Unicorns

USAFull-timeAny

Job description

EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION WILL REQUIRE AN ACTIVE SECRET CLEARANCE TO APPLY.  Role Description We are seeking a talented and experienced Platform Engineer to join our team. Possessing strong proficiency with Kubernetes, the ideal candidate will play a crucial role in the development and maintenance of our platform, demonstrating a strong understanding of system architecture, problem-solving skills, and the ability to guide junior engineers. As a Platform Engineer within our organization, you will join a team of dedicated unicorns who are focused on advancing freedom and independence globally. Our teams work on various different technical baselines depending on specific engagements. We focus our Products on the Platform layer, but to deliver for our Heroes, we also work IaC automation, security, and implementation. Responsibilities:  You will help us automate and build a runtime Production Environment and serve as a link between the Applications, either custom development, COTS, or OSS, and that environment, advocating best practices and facilitating communication between the application teams and platform teams. In this position, you will be expected to:  Validate Solutions/Implementations: Ensure that solutions and implementations align with the outlined tasks and business requirements. Conduct thorough validations to maintain the integrity and efficiency of the platform. Independently Problem Solve: Demonstrate the ability to identify and solve business problems independently. Develop small components to address specific challenges without relying on explicit architecture diagrams. Understand Medium-Level Tasking: Comprehend how medium-level tasks contribute to the achievement of overall goals. Collaborate with cross-functional teams to integrate various components into a cohesive and functional platform. Estimate Time and Effort: Provide accurate time and effort estimates for medium-sized tasks. Assist in project planning and resource allocation based on estimated timelines. Demonstrate Programming Language Proficiency: Possess familiarity with at least one programming language. Exhibit a basic understanding of when to use a programming language versus a shell for efficient task execution. Own the bridge between the Application Development team(s) and the Production Environment Travel Expectations: 10%-25% The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise. Mid Platform Engineer: $123,250 - $166,750 Who We Are Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market. What We Do We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily. Who We Serve Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products. What We Work On Kubernetes Cloud Environments (AWS/GCP and Azure) Infrastructure-as-code (like Terraform/Pulumi) Continuous Delivery and automation tooling GitOps Containers CNCF projects and open source products and packages Helm/Kustomize-Value Stream Mapping Building and improving security delivery Building Kubernetes and cloud native applications Benefits Our Unicorns Enjoy Health: Medical/Dental/Vision Premiums are 100% Company Paid Health Reimbursement Account Life Insurance Disability Insurance Financial: 401k Retirement Plan Company Stock Options Home Office Budget Leave: We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s Paid Parental Leave Learning: Reimbursement for approved trainings/subscriptions Conferences (travel, lodging, and fees) Don’t have all the preferred experience or qualifications? Studies show that underrepresented groups like women and people of color are less likely to apply to jobs if they don't meet every requirement listed.  At Defense Unicorns, we're committed to diversity. If you're enthusiastic about the role but don't match every criteria, we encourage you to apply. You could be the perfect fit for this or another role! Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. CCPA DISCLOSURE

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