Amplitude logo

Enterprise Account Executive - DACH

Amplitude

GermanyFull-timeDirector

Job description

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. Amplitude is an AI Native digital analytics platform that helps companies capture data they can trust, uncover clear insights about customer behaviour, and take action fast. This empowers product, data, marketing, and business teams to build better digital experiences and drive sustainable growth. We’re proud to be recognized as the #1 product analytics solution on G2, #1 leader in Forrester Wave Analytics solutions and one of the best software products in the world, as well as a top tech company to bet your career on according to Business Insider and one of Fast Company’s most innovative enterprise companies. Amplitude went public in 2021 (NASDAQ: AMPL) and continues to scale globally with offices in San Francisco, New York, Vancouver, Amsterdam, London, Paris, Singapore, and more — including a growing presence across DACH. Our culture is built on a growth mindset, ownership, humility & customer centricity: we’re tenacious in the face of challenges, we take initiative to solve problems that drive shared success, and we operate from a place of empathy and openness. About the Role & Team The DACH region is a Tier 1 strategic market for Amplitude in EMEA with a large, underpenetrated enterprise customer base and significant greenfield opportunity. We're now looking to accelerate our next phase of growth with a senior, market-building Enterprise Account Executive with a clear path to leadership. As a Senior Enterprise Account Executive, DACH, you will: Own a highly targeted Enterprise territory across Germany, Austria, and Switzerland, focusing on new business lands - whilst supporting and expanding an existing enterprise customer base. You are responsible for end-to-end ownership of the customer. Be the builder and hunter who turns Europe's largest economy into Amplitude's largest region in EMEA. Act as a natural leader in the field: you’ll join as an individual contributor with a clear, performance-based path toward team leadership as we continue to scale the region. You’ll be part of a seasoned, high performing international GTM team in Northern Europe, working across the DACH, Nordics & Benelux markets. Have 5-10 years Saas sales experience with at least 3 of those working with Enterprise accounts  What You’ll Do Build and own your DACH enterprise territory strategy Develop and execute a territory plan across a focused list of major enterprise and large accounts. Prioritise where to focus your teams time and how to win, driving net‑new logo acquisition with strategic expansion in a small set of high-potential existing customers. Drive new business in a largely under-penetrated market Generate pipeline through a mix of outbound prospecting, partner collaboration, events, and your own network. You’ll educate the market on digital analytics and Amplitude’s differentiated approach rather than stepping into a fully warmed territory. Run complex, multi-stakeholder sales cycles Own the full sales process from discovery and value definition through business case, procurement, and executive sponsorship. Navigate multiple senior stakeholders (C‑level, Product, Data, Marketing, Engineering) and align them around a clear vision for product-led growth with Amplitude. Sell strategically and predictably Use structured methodologies (e.g., Value Selling, MEDD(P)ICC) for qualification, mutual action planning, and rigorous pipeline management. Accurately forecast and manage an enterprise book of 6–9 month enterprise sales cycles with deal values in the mid‑five to six-figure ARR range and growing. Orchestrate the broader Amplitude team Work hand‑in‑hand with Solutions Engineers, Customer Success, Marketing,Partners, internal executive stakeholders to run high-quality, complex evaluations, POCs, and EBCs/EBR's that tie Amplitude to measurable business outcomes for customers. Act as a visible market builder for Amplitude in DACH Represent Amplitude at regional events, product management and data community meetups, and with key technology and agency partners to drive awareness and category education in the DACH market. Lead by example and help shape the future team Set the bar for enterprise selling excellence in DACH. Share best practices, mentor newer reps, and help define what “great” looks like for the next generation of Enterprise AEs and potential future team members. Exceed quota and build the business: Consistently deliver against quarterly and annual new business and expansion targets, while laying the groundwork for long‑term growth in your territory. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitu

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