
Territory Manager - Marietta, GA
Colgate-Palmolive
Job description
No Relocation Assistance Offered Job Number #174059 - Atlanta, Georgia, United States Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hill's mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian Recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health. We are seeking a Territory Manager located in Marietta, GA. The role is responsible for managing a customer base of veterinary clinics building omnichannel net sales, product mix, growing overall Hill’s consumption, share of market and BRMO (brand recommended most often), while also staying abreast of the competitive climate in the assigned territory to ensure the appropriate actions take place to drive the business. Responsibilities: Manage a customer base of veterinary clinics and hospitals, building net sales, volume, market share and BRMO while improving product mix Ensure excellent coverage and 6Ps execution, to grow net sales, drive volume, Brand Recommended Most Often (BRMO) and market share Promote and merchandise Hill's products and services. Implement the Perfect Clinic / Store program where applicable. Educate customers through detailing and in-clinic seminars on the outstanding economic and nutritional value of Hill's pet diets and products Contribute to pets' well-being by driving endorsement of our products Develop creative customer specific strategies and joint plans to get results, based on Customer Analysis Leverage Hill’s commercial and professional programs to drive product experience, awareness of outstanding formulation and taste to generate professional endorsement, and improve sales and market share in the clinic. Rollout new product launches and detail products to clinic staff leading to increased in-store presence and market leadership for all products Required Qualifications: Bachelor's Degree 2+ years of professional experience DL NUMBER - Valid Driver’s License Preferred Qualifications: Doctorate of Veterinary Medicine (DVM) 2+ years of sales experience or vet clinic experience Sales experience in Animal Health Certified Veterinary Technician-NAVTA Ability to relocate for future opportunities Excellent communication, relationship building, and presentation skills, highly competitive, tenacious, and self-motivated Strong selling skills. Ability to persuade, negotiate and close Excellent skills in time management, planning and handling budgets Aim to grow and build a territory and a passion for pets Good analytical skills and basic understanding of business and business terminology Good work ethic, professional appearance and approach, high integrity Compensation and Benefits Salary Range $72,000.00 - $92,000.00 USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies. Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. For additional Colgate terms and conditions, please click here. #LI-Remote
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