
Program Manager Facility Design, Data Centers - Remote (U.S.)
AECOM
Job description
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is seeking an Program Manager specializing in Hyper-scale Data Centers. This position is a remote opportunity and can be based out of any of AECOM's U.S. offices. This position offers the flexibility of a remote work schedule and can be based from a variety of locations in the US were AECOM has an office. Although the position is primarily remote periodic travel may be required for client meetings, key project milestones, onsite collaboration sessions, or other business‑critical activities. Travel is expected to be occasional and scheduled in advance. AECOM is a leader in the global data center consulting industry with robust teams in the Americas, Europe, Africa, Asia, and Australia. In this role, you will have the opportunity to work with our teams around the world on high-profile, fast-paced data center projects for global clients. This is a hands-on, client-facing role with an opportunity for upward career mobility. About the Role: We are seeking an experienced Program Manager to play a critical leadership role within the AECOM US Data Center Practice. Candidate will be responsible for driving business performance, leading major proposal efforts, managing strategic client programs, and ensuring successful execution of high-value design projects. This role operates at the intersection of business development, client management, and project delivery, ensuring that client pursuits are competitive, programs are executed efficiently, and financial and operational objectives are achieved. The Program Manager will partner closely with executive leadership, design directors, client account managers, and discipline leaders to support revenue growth, client satisfaction, and operational excellence across hyperscale and colocation data center programs. This position is ideal for a highly organized, business-minded leader with deep experience in managing complex A/E/C programs and supporting major proposal pursuits. Key Responsibilities: Provide program-level leadership across multiple concurrent data center design projects Monitor program performance including schedule, budget, staffing, and risk Identify and resolve program-level constraints impacting delivery Ensure consistency of execution across multiple projects and clients Support Design Managers and Project Managers in maintaining successful delivery Support business development and proposal writing for new pursuits. Lead preparation of major technical and commercial proposals, including: Go / No-Go coordination Proposal schedules and deliverable management Fee strategy coordination Staffing plans and resource alignment Executive review coordination Interview preparation and coaching Coordinate closely with Client Account Managers, and Technical Leaders Improve proposal processes, templates, and win strategies Support capture planning for strategic pursuits Serve as a key point of contact for strategic clients Participate in client meetings, presentations, and program reviews Support Client Account Managers in maintaining strong client relationships Help identify new opportunities within existing client programs Assist in managing client expectations and overall client experience ·Travel as needed for project-related activities such as client meetings and site visits. Qualifications Required Qualifications: Bachelor’s degree in Architecture, Engineering, Construction Management, or related field plus eight (8) years of relevant experience, or demonstrated equivalency of experience and/or education. Minimum 5+ years managing complex programs or major projects Experience supporting or leading proposal efforts Strong understanding of A/E/C project delivery process Excellent communication and leadership skills Strong business and financial acumen Ability to manage multiple concurrent priorities Preferred Qualifications: 10 plus years of relevant experience. Direct experience supporting data center projects Experience working with hyperscale or colocation clients Experience managing large multi-disciplinary design teams Experience with Design-Bid-Build and Design-Build delivery models PMP certification preferred Professional licensure (Architect, Engineer) is a plus but not required US Citizenship Additional Information Relocation is not available for this role. Sponsorship is not available for this role. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insur
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