
Transplant Agile Lead I
Sanofi
Job description
Job Title: Transplant Agile Lead, West coast Location: Remote, US About the Job If you would like to join a team with a winning culture and high executional standards – Transplant is the place for you. Do you thrive in an agile, collaborative, customer centric environment? Any innovation that you have just wanted to try out? We are responsible for the implementation of the new go-to-market strategy within the Transplant team and are searching for highly motivated and talented Agile Leads to pave this path forward with us. The Transplant Team is evolving the way we operate and design a business model that can be responsive to fast-changing customer needs to deliver the right solutions at the right place at the right time. We have a track-record of exceeding expectations in regard to both innovation and financial performance. We set high goals and support one another to grow each day. We are relentless because the consequences of the diseases we treat are devastating with high unmet need. The Transplant team consists of a Solid Organ Transplant (SOT) team (Thymoglobulin) and a Hematopoietic Stem Cell Transplant (HCST) team (Rezurock). This position is for the HSCT team. If you hold yourself to a high standard and prefer being a part of teams of a similar mindset – join us to help more patients benefit from our medicines. Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you’ll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve. About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. Main Responsibilities: As the Agile Lead you will have a deep knowledge of HSCT and all this unique therapeutic area entails: You are a field-based change agent and have a proven track record of developing and maintaining KOL relationships You have the ability to gain rapid insight into key issues at the account level and build collaborative coalitions providing solutions that benefit Sanofi, our customers, and our shared patients. You work closely with the sales leadership team and our highly talented sales team to garner bottom-up insights. You enjoy developing innovative approaches to synergize sales efforts and lead regional projects. You are a field marketer and work closely with the Brand team to provide market insights. You excel at adaptability, demonstrate learning and business agility and influence without authority to achieve mutually beneficial outcomes. You will be part of developing the Agile culture in Transplant, promoting “new ways of working” and Agile principles and practices at the Regional level. The Agile Marketing Lead is expected to maintain a close working relationship with Transplant Medical, Training, Sales, Managed Care, and other stakeholder teams whenever appropriate and expedient. Adapt product and marketing messages to unique customer segments Identify and analyze impediments to performance locally including outside interference and guide teams towards solutions in a commercial environment, using AI and data analytics Maintain clinical fluency in all assigned disease states to engage stakeholders in high-value, results-driven conversations Use innovative tools and technology to enhance the learning experience and assists others with adopting new technology solutions Guide commercial teams and the organization in their adoption of Agile values, principles, and techniques Keep abreast of latest developments in Agile working and utilize the derived insights to continuously improve the Agile community in GenMeds Encourage self-organization and enable transparency and product development flow Key Account/Kol insights Design and implementation of account level solutions to remove barriers Project Management Regional Conferences Regional advanced topic sales training Speaker Recruitment and Management About You: Minimum Qualifications: Bachelor’s Degree 5 years of work experience in pharma, medical device, or healthcare industry Experience must encompass a background in any of these: field sales, product marketing, account management, or medical/clinical background) Ability to travel up to 60% to include travel to assigned accounts/meetings/trainings/programs Excellent communication skills (written and oral) Preferred Qualifications: Experience calling on Key Opinion Leaders and physicians Demonstrated ability to have high-level conversations with medical experts and thought leaders Possess strong scientific acumen and ability to articulate complex scientific concepts and data Innovative thinking Self-directed and organized with excellent execution and planning skills The ability to execute tactical initiatives, provide ongoing feedback, and prioritize multiple projects Demonstrated ability to remain adaptable and agile with shifting priorities Proven track record of working in a complex cross-functional environment with leadership teams which focused on transformation and complex business models Proficient with MS Office, Customer Management databases Overall performance ratings predictive of excellent performance on the job Why Choose Us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-qua
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