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Digital Content Social Marketing Manager

Fortive

USAFull-timeMidweight

Job description

Position Title: Digital Content & Social Marketing Manager JD-Click or tap here to enter text. Revision:A Job Category: Marketing Primary Site: Other Exemption Status: Exempt QMS Impact Category: Indirect Position Summary Position Overview We are seeking a strategic and execution-focused Digital Content & Social Marketing Manager to own our content engine and social media presence. This role will transform internal initiatives, sales insights, and company expertise into compelling external content that drives brand awareness, engagement, and business growth. This individual will play a key role in creating consistency across messaging, supporting sales and events, and ensuring our brand shows up effectively in the market. This role was created to support the expansion of ASP’s downstream NA commercial marketing team.  Duties and Responsibilities Content Strategy & Execution Develop and manage a monthly editorial content calendar aligned with business priorities Translate internal initiatives (sales, product, events) into external-facing content Create high-quality written content, including social posts, campaign messaging, and thought leadership This role will support the localization of Global initiatives, Fortive, IPG, CWS and other internal business support.  Work with category managers to align on marketing briefs to create and drive 360 integrated marketing plan, create content, sales tools etc  Optimize digital campaign content across owned, earned and paid channels (LinkedIn, web, email, paid social)  A/B testing of content messaging to ensure most effective messaging to represent our products and brands.  Track and analyze content, build metrics, track and report out via Fortive standards (DVM) Campaign Management Social Media Management and Tradeshow  Own and manage all company social media channels (primarily LinkedIn) Plan, schedule, and publish consistent, high-quality content Monitor performance and optimize based on engagement and results Report out timely lead capture data from tradeshows and pre/post emails Cross-Functional Collaboration Partner with sales teams, Marketing and Cross-Functional teams to identify customer insights and content opportunities Work with internal stakeholders to extract and develop subject matter expertise into content Support trade shows and events through pre-, during-, and post-event content Design & Creative Management Work with freelance designers and internal requests from cross-functional team members and corporate-related needs for asset creation (ads, one-pagers, social graphics) Develop and maintain templates to streamline content production Ensure brand consistency across all materials and compliance/regulatory rules are followed Performance Tracking Track and report on key metrics such as engagement, content output, and campaign performance, organized Content Calendar very important. Provide insights and recommendations for continuous improvement. Contribute to and help maintain digital asset libraries, templates, and design systems to enable efficient, scalable creative development.  Ensure files are organized, version-controlled, and delivery-ready for multiple channels and regions. Must be very strategic in helping to plan social-related content. IPG Content:  Additional Duties Perform other tasks as assigned to support Global Commercial Marketing and cross-functional initiative Other Duties: ☒N/AQualifications Education:  High School or Equivalent  Associate’s Degree  Bachelor’s Degree  Master’s Degree  PhD Degree Bachelor’s degree in Graphic Design, or a related field, or equivalent experience  Years of Related Experience: 2–6+ years of experience in content marketing, social media, or marketing communications (creative or graphic or content writing knowledge a plus) Exceptional writing and storytelling skills, strategic planning required Experience in B2B or corporate marketing environments Strong organizational and project management skills, copywriting Ability to work cross-functionally and manage multiple stakeholders (clinical, corporate, marketing) Qualifications Required: Preferred: Experience supporting sales enablement or events/tradeshows Familiarity with social media analytics tools Basic design skills (e.g., Canva, Adobe Express, project management tools, Excel, Word, Hubspot, editorial content calendar) Experience managing freelancers or external vendors, leadership, and corporation-related requests Success Metrics Consistent and high-quality content output Growth in social media engagement and presence Improved alignment between marketing, sales, and leadership Efficient use of freelance resources for design Contribution to pipeline and brand visibility Responsibility For Others and Internal Interactions☒N/A Internal: Global Commercial Marketing, Regional Marketing, Product Management, Communications, Professional Education and Executive StakeholdersExternal Interactions ☒N/A External: Creative and production agencies, digital and print vendorsPhysical & Work Environment Requirements Physical Requirements:  The physical demands identified are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job. While performing the responsibilities of this job, the employee may be required to talk and hear. Work Environment (mark all that apply)  Travel on the Job:  10-20% ☒ Domestic ☐ International ☒Scheduled Work Hours ☐Shift Work☐On Call (Call in for Work)Work Locations (mark all that apply)Primary Location: Other  ☐ASP Logistic Center ☐Field Based ☒Work Remotely ☐Irvine ☐Schaffhausen ☐Zug  ☐Other: multiple locationsApproximate Position Requirements Standing:  0-10% Kneeling:  0% Sitting:  Up to 90% Walking:  0%Additional Work Environment Requirements ☒N/AEnvironmental, Healt

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