
Director, SA&I Business Partner (Expanded Verticals Team)
NielsenIQ
Job description
Company Description R25_0030637 *US role--Must be in US at time off application to be considered. **This is a commission-based selling role that offers a base compensation in addition to a sales-based incentive tied to annual revenue generation vs. target. #LI-Remote Job Description This role is accountable for overseeing a segment of NielsenIQ North America Strategic Analytics & Insights (SA&I) end-to-end sales process across our entire SA&I portfolio which includes Consumer Behavior & Insights, Innovation, Brand & Media, and Analytics & Activation solutions. This entails creating a portfolio level strategy that focuses on retention and growth across the a common set of clients and executing through other critical sales processes including prospecting, value creation, user persona penetration and deal conversion. The Director, SA&I Business Partner, is also accountable for driving an active sales pipeline with consistent management to OP attainment. Responsibilities Own overall SA&I revenue target/quota for given portfolio Take the initiative to identify and capitalize on new sales opportunities Clearly and convincingly articulate SA&I offerings and value proposition, matching them with relevant client business challenges/KPIs Strong ability to overcome objection handling and navigating resistance from both current and prospective clients Have a deep understanding of client business strategy with the ability to effectively communicate to cross-functional partners, and be a catalyst for action and sales conversion Create and activate holistic annual client strategies and account plans for strategic clients (including financial forecasting, pipeline management, broader NIQ/Account Lead collaboration) Thoroughly understand client, market and competitor dynamics funneling strengths and opportunities to senior leadership Identify incremental SA&I business growth opportunities, including additional revenue streams for deeper/more consultative engagement Represent all SA&I services and practice areas in a solution-agnostic manner with a keen focus on total portfolio across your assigned client base Own SA&I response for the following: First time service use and/or large/complicated study designs Cross-specialty area proposals RFP’s Lead T2T client meetings, with goal of penetrating C-Suite portfolio wide Drive sales strategy at your portfolio including awareness generation and ongoing engagement leveraging CRM tools, thought leadership, and other activities Personally deliver thought leadership Maintain product/technical knowledge by participating in learning workshops/sessions Ability to drive sales maintaining a long-term perspective to maximize overall revenue generation while being able to generate short term results Partner closely with NIQ Account Lead and Practice Area teams on strategy, joint-selling, and potential RMS RFP responses, where applicable Effectively manage SA&I or NIQ client funds and ensure their timely usage for SA&I products Qualifications 7-10 years of direct sales experience developing new business and revenue streams 7-10 years of market research experience dedicated to selling to expanded verticals Business Services (Financial + A/O), PPG (Packaging, Government, Non-Profit), Media/Media Agencies, Sales Agencies (Brokers, Ingredients, etc.) Entrepreneurial mindset, creative thinking, and a passion for building strong relationships and finding mutually beneficial outcomes Experienced in collaborating with and selling to C-level executives Strong strategic prospecting and new business development skills Strong oral and written communication skills--able to communicate information with clarity and precision across all levels of the organization Strong interpersonal skills and ability to develop effective relationships with internal and external stakeholders Operate independently with a strong entrepreneurial and growth mindset, while also excelling in collaborative team environments Strong analytical aptitude Proven experience at successfully meeting high sales revenue targets US Benefits: Comprehensive healthcare plan (medical, Rx, dental and vision) Flexible spending accounts and Health Savings Accounts (including company contributions) Life and AD&D insurance 401(k) retirement plan including company matching contributions Disability insurance Tuition Reimbursement Additional Information This role has a market-competitive salary with an anticipated base compensation of the following range: $117,500.00 - $136,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role will also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading c
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