
VP, Global Consumer Financial Services
NielsenIQ
Job description
Company Description Location: US-Remote, candidates must be based in US at time of application R26_0012319 #LI-Remote Job Description About this job The Vice President, Global Consumer Financials is a senior player–coach role accountable for driving commercial growth while shaping the end‑to‑end product strategy for the Consumer Financial Services portfolio globally. This role combines hands‑on quota-carrying sales leadership with product ownership responsibilities, ensuring solutions are market-relevant, differentiated, and commercially scalable. The VP will personally lead strategic sales motions with priority clients while coaching teams, influencing roadmap decisions, and translating client needs into monetizable product innovation. This is a high-impact commercial leadership role for an executive who thrives equally in client rooms and internal strategy discussions. Responsibilities: Commercial & Sales Leadership (Player–Coach) Own and carry a global revenue target/quota for the Consumer Financial Services portfolio Personally lead high-value, complex sales opportunities, including: C‑suite and executive-level engagements First‑time service adoption Large, multi-solution or multi-market deals RFPs and cross-portfolio proposals Actively prospect, shape demand, and convert opportunities through hands-on selling, not delegation Serve as the primary commercial closer on the most strategic accounts Coach and elevate sales and practice teams through: Live deal participation Joint-selling Objection handling and value articulation modeling Build, manage, and rigorously inspect an active pipeline to ensure attainment against operating plan End‑to‑End Product Ownership Act as the commercial and market-facing product owner for Consumer Financial Services solutions Translate client business challenges into: Clear product requirements Scalable solution designs Commercial packaging and pricing strategies Influence and prioritize the product roadmap by: Feeding real-time client, competitor, and market insights into product teams Pressure-testing product-market fit through live selling Partner closely with product, analytics, and delivery teams to ensure: Solutions are differentiated, outcome-driven, and saleable Product enhancements directly support revenue growth and retention Own go-to-market strategy for new and evolving offerings, including positioning, use cases, and value stories Portfolio & Client Strategy Leadership Develop and activate holistic, annual client strategies for priority global financial services clients Drive enterprise wallet growth through: Multi-solution penetration Cross-specialty and cross-business collaboration Long-term value creation aligned to client KPIs Lead and own top-to-top client engagement, with the goal of portfolio-wide expansion Represent the full portfolio in a solution-agnostic, client-first manner Thought Leadership & Market Influence Personally deliver external and internal thought leadership Serve as a visible industry leader in Consumer Financial Services, representing insights, trends, and innovation Maintain deep expertise in: Consumer behavior Financial services trends Competitive landscape Continuously sharpen product and technical knowledge through ongoing learning and market exposure Qualifications 7–10+ years of direct, quota-carrying sales experience, including closing complex enterprise deals 7–10+ years of experience selling analytics, insights, or data-driven solutions into Financial Services Demonstrated success as a player–coach, balancing personal production with team leadership Proven ability to sell to and influence C‑suite and senior executives Strong strategic mindset with the ability to connect client needs to product and commercial outcomes Exceptional communication, storytelling, and executive presence Preferred Master’s degree strongly encouraged Experience influencing or owning product strategy, roadmap decisions, or go‑to‑market execution Global client or portfolio responsibility US Benefits Comprehensive healthcare plan (medical, Rx, dental, and vision). Flexible spending accounts and a Health Savings Account (including company contributions). Life and AD&D insurance. 401(k) retirement plan including company matching contributions. Disability insurance. Tuition Reimbursement. Discretionary paid time off program and 11 paid holidays. Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) #LI-Remote Additional Information This role has a market-competitive salary with an anticipated base compensation of the following range: $150,000. - $215,000.00 USD. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role is eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please
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