
Global Treasury Analyst
Canonical Ltd.
Job description
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Global Treasury Analyst to optimize our cash returns, determine the appropriate mix of currency holdings, and manage bank credit risk. They will forecast opex and capex liquidity requirements and model free cash flow under a range of business scenarios to ensure an optimal return on cash. We are an organisation that hires globally and pays salaries in many local currencies. Our customers are global but products are typically priced in USD. We are largely paid in advance for our services, so this role is primarily focused on risk-free yield optimization and currency planning to manage exchange rate risk. This senior role will interact with executives, financial planning and analysis, accounting, legal and our external auditors and advisors. They may also assist with equity plan administration. As a finance team, we hunt for new and innovative ways to help Canonical invest for the future while limiting volatility and material surprises, and are excited to grow the team to address this specialist domain. This role will report to the CFO. Key responsibilities Analyse, forecast and manage global cash positions and liquidity in multiple currencies for multiple entities Forecast a range of business scenarios to optimize yield and operating efficiency Recommend actions to manage foreign currency exposure and risk Manage bank credit risk, transaction execution, and relationships Ensure appropriate controls are in place around cash and investment strategy Identify process and system improvements for cash flow forecasting Prepare and present treasury reports, documents and proposed strategies to management Collaborate with accounting in the management of inter-company transactions and balances Lead technology implementations including a treasury management system Ensure compliance with SOX controls, FBAR, FATCA, and related regulations What we are looking for in you An exceptional academic track record from both high school and university Undergraduate degree in business, finance, economics or other quantitative field CTP, CFA, or equivalent certification in Treasury or Analysis Relevant professional experience in a global treasury function A passion for technology and a drive to work with motivated colleagues Professional written and spoken English and excellent presentation skills Excellent interpersonal skills, curiosity, flexibility, and accountability Thoughtfulness and self-motivation Result-oriented, with a personal drive to meet commitments A track record of going above-and-beyond expectations Ability to travel twice a year, for company events up to two weeks long Additional skills that you might also bring Leadership ability Software or tech industry experience Public company finance and reporting experience Experience managing transfer agents and/or administering employee equity plans a plus MBA or equivalent combination of professional experience and certifications Experience with Business Intelligence reporting, CRM, and ERP systems What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-remote
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