Enterprise Customer Project Manager at Airtel

Job description

Responsibilities Customer Project Delivery Manage the end-to-end lifecycle of customer projects from initiation through implementation and closure. Ensure delivery of projects within agreed scope, timelines, cost, and quality standards. Coordinate internal teams to ensure successful deployment of customer solutions. Customer Engagement and Relationship Management Serve as the primary point of contact for customers during project delivery. Manage customer expectations and maintain regular communication on project progress. Build strong relationships with customer stakeholders to ensure satisfaction and trust Project Planning and Execution Develop project plans, schedules, and resource requirements. Define project milestones, deliverables, and implementation timelines. Ensure project activities are executed according to plan. Stakeholder Coordination Coordinate across internal teams including engineering, operations, sales, and support. Facilitate collaboration between customer teams and internal technical specialists. Ensure alignment between customer requirements and internal capabilities. Risk and Issue Management Identify potential risks and issues affecting project delivery Implement mitigation strategies and escalate critical issues when necessary. Manage project changes and scope adjustments in coordination with stakeholders.. Vendor and Resource Management Manage third-party vendors and technology partners involved in project delivery. Ensure vendor deliverables meet contractual and technical requirements. Project Monitoring and Reporting Monitor project performance against defined KPIs and milestones. Provide regular progress updates to customers and internal management. Ensure proper documentation and closure of projects Qualifications Education Bachelor's degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration Master's degree or MBA is an advantage PMP certified is mandatory Experience 5 - 10 years of experience in ICT, telecom, or technology product management Experience in enterprise solutions Exposure to telecommunications or digital services industry preferred Broad technical knowledge of managed data networks and associated services like Cloud, Security, Unified Communication Strong communications skills, particularly related to articulating project strategy, risks and mitigation to both internal and customer management and decision makers.