MapTiler: 🤝 Developer Relations & Customer Success Manager | Maps Platform (Remote in Europe)
MapTiler
Job description
Headquarters: Zug, Switzerland URL: https://www.maptiler.com/ Full-time Remote in Europe Description Are you a tech-savvy professional with a background in software development, who is equally comfortable coding live on a conference stage and architecting long-term success for our high-profile B2B customers? You will be the bridge between MapTiler's enterprise clients, the global open-source community, and our internal Product & Platform teams. You’ll ensure that anyone building with MapTiler, from a solo indie developer to a Fortune 500 tech stack, has the tools, documentation, and inspiration they need to succeed. What you will do Technical Onboarding & Advisory: Personally onboard strategic B2B clients, guiding them through architecture design and product adoption. You aren't just solving bugs; you are a trusted technical advisor helping them scale. Value-Driven Growth: Monitor product usage trends to proactively help clients unlock advanced MapTiler features, driving long-term retention and expansion naturally through technical excellence. Community Advocacy: Represent MapTiler at global developer events and conferences. Yes, this includes stepping on stage for live tech demos and presentations. Technical Content Creation: Become the ultimate power user of MapTiler products. Produce engaging video content, developer tutorials, and step-by-step screencasts demonstrating how to deploy and use our services for our website and YouTube channel. Digital Engagement: Actively participate in developer spaces (GitHub, Discord, StackOverflow, Reddit, etc.) to unblock creators, answer complex technical questions, and champion the ecosystem. Feedback Loop: Gather deep technical feedback from both enterprise clients and the open-source community, working directly with our Product and Platform teams to shape our roadmap. Proactive Account Health & Retention: Monitor customer usage patterns and technical health indicator metrics to proactively mitigate churn risks among our highest-profile enterprise and government clients. What you bring The Tech Baseline: You have solid experience in software development, writing code, and deploying custom applications (web/mobile). AI-Positive Attitude: You naturally embrace AI tools (like GitHub Copilot, LLMs, or modern dev agents) to speed up your own workflow, build prototypes faster. The Communicator: You are an energetic, empathetic communicator. You can break down complex technical topics for a business audience, but also hold your own in a deep-dive architectural discussion with Senior Engineers. Stage & Screen Presence: You genuinely enjoy public speaking and creating content. You are comfortable with screen recording tools, explaining complex technical setups clearly on camera, and the idea of doing a live demo for a room full of developers sounds exciting to you. The Mindset: You care about the long-term success of the developer ecosystem. You love that "Aha!" moment when a developer finally solves a complex problem using your platform. Tools of the Trade: You are comfortable tracking client health in HubSpot/Zendesk, but feel equally at home reviewing Pull Requests or triaging issues on GitHub. Agile Methodologies: You have practical experience working in or with agile software development teams (Scrum, Kanban). You understand product release cycles, which allows you to seamlessly translate client feedback into structured requirements for our Product and Platform teams. Language: Fluent English (C1+) is essential for global community engagement. Bonus Points for: Being based near Brno (Czechia), having a public portfolio of technical content (blogs, videos, open-source contributions), speaking another world language or experience in GIS (ArcGIS, QGIS, PostGIS, MapLibre/OpenLayers). What we offer Competitive financial compensation based on your experience (20-33€/hour) & annual performance bonus. Widescreen LCD, a laptop of your choice, and all the resources you need for your work. Flexible working hours to help you easily balance your personal and professional life. Work remotely from anywhere in Europe, or hang out with us at our hubs in Brno (Czechia) or Unterägeri (Switzerland). Collaborate with the best from major global brands to innovative open-source projects. Grow your career with dedicated support for continuous learning, attending conferences, and building your personal brand. A friendly, connected team and regular team-building events across Europe. About MapTiler At MapTiler, we make maps easy so that everyone can understand the world better. Our platform powers everything from global weather forecasting and humanitarian crisis management to flight trackers and the Swiss railways. Our maps are viewed by hundreds of millions of people worldwide every month. We are deeply rooted in the developer and open-source communities. Since our users and customers are primarily developers, engineers, and geo-experts, we don't do traditional corporate account management. Instead, we build technical partnerships. To apply: https://weworkremotely.com/remote-jobs/maptiler-developer-relations-customer-success-manager-maps-platform-remote-in-europe
Requirements
- Community Growth, Customer Relationship Management, Customer Support, Developer, and Communication Skills
Similar jobs
Executive Cook
Confidential
Personal cook to the Director, preparing meals when needed for the director.
jerry.ai: Remote Customer Support Agent (P&C)
jerry.ai
Headquarters: Augusta, Georgia About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: Respond to inbound calls from existing customers Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: You can multitask and manage multiple competing priorities You are passionate about helping others Has 2+ years of experience working in a call center environment Compensation and perks: Hourly wage: $19.00 - 21.00 We will pay for your P&C license (expected within 60 days after starting) Medical, dental, vision insurance, 401K match Ability to work remotely (we provide work equipment) Ongoing training and mentorship from our leadership team An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market. To apply: https://weworkremotely.com/remote-jobs/jerry-ai-remote-customer-support-agent-p-c