FIS Capital Markets: Account Manager II

Headquarters: United States Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Given our rapid growth, we are looking for a proactive Product Manager to join Kraken’s Financial Systems product group. You’ll play a critical role in shaping and scaling the systems that underpin Kraken’s accounting, treasury, and financial operations, while acting as a strong bridge between engineering, finance, treasury, and the broader product organisation. Your product area has not previously operated within a fully established product structure. As such, there is a unique opportunity to shape and define how product management operates across Kraken’s core financial systems, setting clear ownership, vision, and ways of working. You’ll be working closely with the teams that own Kraken’s accounting, treasury, and financial control platforms, as well as partnering with product owners across the organisation whose products and services interact with Finance and Treasury. These systems are foundational to the business, supporting accurate financial reporting, liquidity management, regulatory requirements, and day-to-day operational decision-making across crypto-native products, tokenized equities, and traditional financial instruments. You will report into the Senior Product Manager of this domain, operating at the intersection of highly technical systems, complex financial workflows, and cross-product dependencies. The opportunity Be the product manager for Kraken’s Financial Systems, covering accounting, treasury, and related financial platforms. Work closely with your engineering squads to establish a strong product culture and clear ownership within a historically project-driven domain. Partner deeply with Finance, Treasury, Accounting, Risk, and Compliance stakeholders to understand their needs and translate them into scalable, reliable system capabilities. Collaborate with product owners across the organisation whose teams integrate with or depend on financial and treasury systems, ensuring alignment, clear interfaces, and shared priorities. Collaborate closely with developers to ensure complex financial and technical challenges are solved in ways that ensure accuracy, auditability, scalability, and resilience. Drive the development process end-to-end, ensuring products are delivered on time and meet Kraken’s quality, reliability, and control standards. Participate in strengthening the overall product group through close collaboration with your globally distributed team of fellow product managers. Skills you should HODL Prior experience in product management or technical product management. Experience working on complex internal systems, platforms, or enterprise software, ideally within financial services or trading environments. Deep understanding of financial instruments and markets, including crypto assets, tokenized equities, derivatives, securities, and their associated lifecycle events. Strong knowledge of payment processes and methods, including fiat and crypto rails, settlement, clearing, and reconciliation concepts. A background that enables you to engage confidently in discussions around system design, integrations, data models, and trade-offs impacting reliability and performance. Ability to bridge highly technical system design with financial, accounting, and treasury requirements. Nice to haves Experience with accounting systems, treasury management systems, or financial data platforms. Familiarity with financial controls, audits, or regulatory reporting requirements across multiple jurisdictions. Experience coordinating across multiple product teams with shared platform dependencies. Experience integrating systems across trading, payments, custody, or securities platforms. Experience working in a fast-paced start-up or scale-up environment. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed re

Headquarters: Košice, Košice Region, Slovakia Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails, calls, and chats Build strong and lasting customer relationships Resolve customer issues quickly and efficiently, ensuring high-quality solutions Keep up with evolving tools and technology Escalate complex issues to the appropriate team for resolution Apply the latest and greatest customer happiness practices Maintain a deep understanding of client solutions and meet KPIs Communicate with developers and cross-functional specialists What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written 6–12 months of experience in customer support Strong analytical thinking, research, and problem-solving skills Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments Fast and accurate typing skills with confident multi-platform usage Proven customer service communication skills, including: Objection handling Structured and benefit-oriented dialogue Empathy and clear, professional articulation Ability to consistently apply these communication skills across all customer interaction channels Positive, proactive, and responsible attitude Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload) Benefits and Perks: Flexible schedule (24/7) Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also – internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirements *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-german-english-customer-support-consultant-banking-remotely