Entrepreneur Cooperative: Customer Service Associate
Entrepreneur Cooperative
Job description
Headquarters: Remote URL: http://entrepreneurcooperative.com ★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Customer Service Associate Location: Remote — LATAM Employment Type: Full-Time Compensation: $700 – $1,400 USD/month About the Role We are seeking a professional and customer-focused Customer Service Associate to join a fast-paced and customer-centric organization. This role serves as a frontline representative responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and providing accurate information regarding products, services, and company policies. The ideal candidate is empathetic, detail-oriented, highly organized, and comfortable handling multiple customer interactions across phone, email, chat, and virtual communication channels. This is an excellent opportunity for individuals who enjoy helping customers, solving problems, and working collaboratively within a dynamic support environment. Key Responsibilities Customer Support & Communication Respond promptly and professionally to customer inquiries via phone, email, chat, or virtual interactions Resolve customer complaints, issues, and requests efficiently while maintaining a positive and professional attitude Provide accurate information regarding products, services, policies, and procedures Deliver high-quality customer experiences focused on satisfaction and retention CRM & Administrative Support Accurately document customer interactions, requests, and transactions within CRM or ticketing systems Process orders, forms, applications, and customer requests in accordance with company guidelines Follow up with customers to ensure resolution and satisfaction Maintain accurate and organized records of customer communications Escalation & Team Collaboration Escalate complex or unresolved customer concerns to appropriate internal teams when necessary Collaborate with team members to improve service quality and operational efficiency Maintain up-to-date knowledge of company offerings, promotions, and internal system updates Adhere to company quality standards, compliance requirements, and performance expectations Requirements High school diploma or equivalent required; associate degree or higher preferred Previous experience in customer service, customer support, or client-facing roles Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Proficiency with: Microsoft Office Email platforms CRM or customer support systems Strong multitasking and time management skills in fast-paced environments Professionalism, patience, empathy, and customer-first mindset Ability to work flexible schedules, including evenings, weekends, or holidays if required Comfortable working independently in remote environments Nice to Have Experience with customer support platforms such as: Zendesk Salesforce Similar CRM systems Multilingual abilities or additional language proficiency Previous experience in: Retail Ecommerce Financial services Telecommunications Familiarity with remote customer service tools and workflows Customer service certifications (HDI, Customer Service Institute of America, etc.) Experience handling escalated or complex customer situations What We’re Looking For Strong communication and interpersonal skills Positive attitude and solution-oriented mindset Highly organized and detail-oriented professional Team player with collaborative mindset Ability to remain calm and professional under pressure Customer-centric approach with strong accountability Why Join Us? Opportunity to work in a collaborative and fast-paced environment Exposure to diverse customer service operations and industries Remote flexibility within LATAM Growth opportunities within customer support and operations teams Supportive and team-oriented work culture Important Notes Candidates must have strong communication skills and a professional customer-facing presence Experience with CRM systems and remote customer support tools is highly valued Flexibility with schedules may be required depending on business needs This is a remote/telecommute position. To apply: https://weworkremotely.com/remote-jobs/entrepreneur-cooperative-customer-service-associate
Requirements
- End User Support, Productivity Software, Customer Support, Phone Support, Email / Chat Support, Live Chat Support, Remote Support Tools, Hardware/Software Support, Litigation Support, and HR Software
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jerry.ai: Remote Customer Support Agent (P&C)
jerry.ai
Headquarters: Augusta, Georgia About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: Respond to inbound calls from existing customers Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: You can multitask and manage multiple competing priorities You are passionate about helping others Has 2+ years of experience working in a call center environment Compensation and perks: Hourly wage: $19.00 - 21.00 We will pay for your P&C license (expected within 60 days after starting) Medical, dental, vision insurance, 401K match Ability to work remotely (we provide work equipment) Ongoing training and mentorship from our leadership team An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market. To apply: https://weworkremotely.com/remote-jobs/jerry-ai-remote-customer-support-agent-p-c