HFCB Kenya logo

Credit Analyst - Business Banking at HFCB Kenya

HFCB Kenya

NairobiFull-time5 - years

Job description

About the Role The purpose of the role is to support the Business Banking team in promptly evaluating the creditworthiness of a borrower and ensure the proposed credit risk is profitable, beneficial to the client and is within the relevant policies and regulations. The job holder will also have overall responsibility for the quality of all credit requests; he/she will also be expected to prepare sound, prudent and judicious credit request proposals in line with the Bank's credit policy. The job holder will also provide advice and techniques to mitigate risks for credits that are considered bankable. Key Accountabilities Relationship Management Provide the interface between business and credit. Give quality feedback to the business teams on the quality of applications and the areas of improvement. Support the business teams in serving their customers in a timely manner by giving prompt feedback Give business reports on loans processed and declined to help in decision-making. Supporting branches in packaging credit proposals to ensure clarity for faster approval and adoption. Credit Appraisals To ensure appraisal of quality profitable loans and identified risks properly mitigated by recommending for further review to Credit Risk Proposals through: Confirming borrower's credit worthiness as presented by Relationship managers Conduct thorough analysis of financial statements and assessment of credit requests, through preparing spreadsheets and models Confirming suitability of collateral offered. Ensuring credit risks and breaches are identified & mitigation measures proposed. Reviewing if proposed facility pricing in credit is in line with the set pricing policies. Recommending the credit proposals for further review or returning to relationship manager highlighting critical missing information and documents. Review prevailing economic trends, and risk ratings, and applying the same in the appraisal process. Bring out policy exceptions and breaches, recommend adequate mitigants, and seek necessary approvals To ensure approved loans are progressed whilst the risks are still well mitigated for approved loans requiring minor amendments to underwriting standards by recommending for further review, through: Ensuring all documents & information required to justify the variations are availed. Ensuring the request is justified and does not alter materially the proposal as was approved Recommending for further review or returning to relationship manager highlighting critical missing information and documents. To organize Credit Approval Committee meetings for decision making on credit proposals presented by coordinating the meetings through: Communicating an invite to all stakeholders involved. Presenting previous minutes for review Following up on various action points as per credit committee meeting deliberations. Taking minutes. Presenting summaries of Credit Analysis unit decisions for further deliberations. To create synergy for the mutual benefit of the borrower and the Bank through supporting branches and other units to ensure timely delivery of service by: Guiding relationship managers on techniques to mitigate risks for credits that are considered bankable. Sharing insights on prospective credit proposals at the request of relationship teams. Conducting periodic follow up on credit files pending approval at Head Office. Monitoring Credit Analysis turnaround time and number of files returned to relationship managers for rework/ review To ensure parity in skills possessed by all stakeholders in the credit process through identification of credit skills gap among relationship managers, branches and recommending appropriate training by: Periodic reviews credit skill gaps of stakeholders in the credit process. Organizing and training various stakeholders to sharpen their credit skills. To ensure compliance with regulations and loan approval covenants by conducting customer call visit in the company of Business Team as approved by the department through: Reviewing status of borrower's compliance with matters that may lead to Environment & Social Risks. Reviewing independently progress of borrower's project financed by the Bank. To ensure approval covenants are documented and met by performing other reviews and engaging the business heads for full compliance Operations & Audits Ensure compliance with all credit policy guidelines Follow through with transactions to the end Training teams one on one to reduce on back and forth Develop various templates to guide the credit process Handle audit queries emanating from the credit process Monitor turnaround time on requests Income generation & Cost Containment Supporting the RMs to achieve set income targets (Interest income and Non-interest income) Ensure the correct charges are applied Ensure all excesses are fully provided Manage office costs within reasonable levels Cross sell bank products Push on products that deliver quick income Qualifications University Degree preferably in Business related field such as Economics, Finance & Accounting from a recognized institution by the Commission for University Education. Credit Management, Accounting or Banking Qualification (AKIB) CPA / ACCA qualification. Certification in financial modeling Certified Credit Executive (CCE) or equivalent Minimum of 5 years' experience in banking and financial analysis 2 of which must be credit department or credit related area. Good track record of credit analysis and understanding of financial policies, procedures, and external regulations. Has demonstrated over the span of the career credit and financial analysis skills required to effectively perform credit analysis and portfolio maintenance activities/tasks in a manner that consistently achieves high quality standards or

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