Director, Business Operations - Customer Success

Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Product Lead, AI Platform Are you a technical powerhouse who also loves building and mentoring high-performing teams? At 6sense, we are architecting the definitive intelligence layer for B2B—the reasoning engine that powers the world’s most sophisticated revenue organizations—and that transformation requires a foundational infrastructure where AI-driven reasoning powers every workflow. We are looking for a Product Lead to own our AI OS: the underlying operating system and orchestration engine that enables every product team at 6sense to build secure, reliable, and highly intelligent agentic experiences. This is a Player/Coach role. You will be hands-on leading our core AI infrastructure while simultaneously serving as the people manager and program leader for a specialized pod of Product Managers. You aren't just managing a backlog; you are defining the architectural standards for how 6sense builds and ships AI at scale. Why 6sense? AI That Builds Pipe, Not Hype: Our Revenue AI™ identifies accounts ready to buy, crafts the right message, and qualifies meetings automatically. We don’t just surface data—we deliver intelligence and action. Crack the Dark Funnel™: Less than 3% of buyers engage early. We uncover hidden buying signals, decode the “breadcrumb trails,” and help revenue teams connect with buyers in ways they never could before. Orchestrate the Full Journey: From dynamic audience creation to multi-channel engagement, we empower marketers to reach the right accounts, at the right time, with the right message—across advertising, email, web, and sales. Arm Operations Teams: Integrate insights, centralize audience creation, and maximize impact by connecting 6sense with your tech stack. We’re the single canvas for your entire GTM strategy. Your Impact As Product Lead, AI Platform, you will: Lead and Scale a High-Performing Pod. Act as a formal people manager, responsible for hiring, coaching, and developing a specialized team of PMs. You will define the pod's operating model, ensuring clear boundaries between platform infrastructure and agentic capabilities. Own the AI Orchestration Layer. Personally drive the design and evolution of our core orchestration engine, ensuring robust state management, tenant routing, and high-performance runtime for intelligent workflows. Modernize the Developer Experience. Design and maintain the internal SDKs and capability registration patterns that allow other teams to build, register, and call intelligence tools within the AI OS. Define Evaluation and Trust Standards. Build the frameworks, guardrails, and security protocols that ensure our AI outputs remain accurate, evidenced, and enterprise-grade across the entire platform. Lead Foundational Model Strategy. Drive our model strategy, including routing logic, cost optimization, and compute infrastructure management to maximize both performance and efficiency. Be a Strategic Partner to Leadership. Act as a force multiplier for the Head of Intelligence Product—surfacing technical risks early, driving clarity in platform architecture, and turning AI strategy into operating reality. Strategic Themes You'll Drive The Infrastructure of Reasoning. Shift the organization from hard-coded logic to a dynamic orchestration model, providing the "plumbing" that makes multi-step agentic tasks possible. Contract-First Platform Development. Define the technical contracts that allow teams to consume AI capabilities in a self-serve, standardized manner. Platform Efficiency & Scalability. Ensure the AI OS is built for enterprise scale, managing the balance between rapid innovation and the rigorous demands of global B2B environments. What You'll Bring People Leadership. Proven experience building and leading product teams. You know how to mentor senior PMs, manage performance, and create environments where technical builders thrive. Technical Mastery. Deep, hands-on expertise with the modern AI stack. You’ve personally architected orchestration layers, developer platforms, or complex distributed systems at scale—not just sponsored the work. Operating Rigor. You build operating rhythms that scale, drive clarity in ambiguous environments, and turn messy cross-team dependencies into clean execution. Systems Thinking. You see the whole system—strategy, org, data, and execution—and know which lever to pull when something is stuck. Experience. 8-10+ years in Product Management, with a focus on AI, Platform, or Infrastructure, including 3-5+ years of formal people management experience in a high-growth environment. Why You’ll Love This Role Impact: You are architecting the Foundational AI Operating System of 6sense—the underlying infrastructure that every other agentic workflow across the company relies on to function. Innovation: You get to define the technical standards for agent orchestration and model routing at enterprise scale, solving infrastructure challenges most companies haven't even encountered yet. Growth: Join a rocket ship, learn every day, and accelerate your career in a collaborative, high-energy environment. Fun: We take our work seriously, but not ourselves. Expect GIFs, puns, and the occasional ABM meme. Base Salary Range: $197,997.50 - $260,863.00. The base salary

About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. Reports To Vice President, Sales – Public, Fleet & Auto What You Will Be Doing This role owns two connected functions: strategic account management for a portfolio of top-tier public charging accounts (quota carrying), and segment blueprint creation — structured, evidence-based playbooks for each priority public charging segment (CPOs of all types & Retail and Destination) that capture customer economics, procurement behavior, technical requirements, and competitive dynamics. The blueprints are not a static reference document — they are the primary mechanism for feeding validated, field-tested segment intelligence into Product, Policy, R&D, and Marketing, so those functions build roadmap, positioning, and regulatory strategy around real account behavior rather than assumption. The person in this seat reports to the Vice President of Sales, North America and acts as the connective tissue between account-level reality and company-level decisions. What You Will Bring to ChargePoint Segment Blueprint Creation Build and own segment-specific blueprints (CPO & Retail) that document customer economics, procurement patterns, technical/product requirements, and competitive positioning within each segment Translate blueprint findings into structured inputs for four functions: Product (feature and roadmap priorities), Policy (regulatory and incentive positioning), R&D (technical requirements), and Marketing (positioning and messaging). Own this as a standing feedback loop with defined cadence, not a one-time handoff Generate new growth with major market movers within each sub-segment Maintain and refresh blueprints against market, competitive, and policy shifts; define and track KPIs that indicate segment traction and blueprint accuracy Strategic Account Management Own relationships for a portfolio of top-tier public charging accounts; be the primary point of accountability for account health, growth, and retention Lead negotiation and contract structuring for major, complex, multi-year agreements Drive footprint expansion within key public charging accounts, deepening existing relationships to secure large, repeat business Coordinate cross-functional pursuit teams (sales, marketing, legal, finance, product) on major RFPs and large bids, using blueprint data to sharpen proposal strategy Cross-Functional Enablement Act as the primary conduit from account and field intelligence into Product, Policy, R&D, and Marketing — accountable for ensuring blueprint insight measurably changes what gets built, priced, and messaged, not just that it gets reported Provide business case analysis, financial modeling, and ROI assessments to support major pursuits and investment decisions Track performance of segment strategies against plan; adjust blueprints and account plans as the market evolves Requirements Bachelor's degree in Business, Economics, Engineering, or a related field; MBA a plus 10–15 years of experience in business development, strategic account management, or strategic planning, with at least 5 years managing multi-regional field sales teams; EV, energy, or technology sector background required, with public charging market exposure strongly preferred Skilled at building executive-ready presentations (PowerPoint) that translate complex data into clear narratives for internal and external stakeholder Comfortable leveraging AI and automation tools to accelerate research, analysis, and content development Strong analytical and financial modeling skills Track record of building and managing top-tier commercial relationships, and of translating account-level insight into cross-functional influence with Product, Policy, R&D, and Marketing Ability to think strategically and act operationally — able to convert high-level goals into segment blueprints and account plans that other functions can act on directly Proficiency in market research, data analysis, and presenting findings to internal stakeholders and leadership In-depth understanding of the e-mobility industry, public charging infrastructure, and energy markets highly preferred Willingness to travel domestically as business needs require Location Atlanta, Los Angeles, Campbell, Phoenix We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ChargePoin